For most events on CHARGED.fm, you'll deliver tickets to buyers electronically by uploading your tickets (PDF files only). A PDF is a type of file commonly used for e-tickets. If your tickets are in PDF format, the file extension '.pdf' will be appended to the file name. For example: tickets.pdf
Note: To upload PDF files, your tickets must have originated as PDF files or been converted directly from HTML format. You can't create your own PDF files from scans, photos, or copies of paper tickets or ticket printouts. Read about how to save your tickets as PDFs.
You may upload your tickets at the time you list them for sale, making them available to buyers for Instant Download. Just follow the steps to upload your tickets. Otherwise, you'll upload them after they sell.
Before you upload your files:
- To save time, you can save the PDF tickets to your computer's desktop so they are easy to find.
- Open the files and verify that you're uploading the correct tickets for the order.
- Make sure you have all the files containing all the tickets for the order.
I got an error message while uploading my tickets, help!
If you get an error message while uploading your PDF files, please check that you have selected the correct file and try again. If you continue to have problems, please contact us and we'll help you out.
What if my PDF file contains some tickets I don't want to sell?
If you have a PDF file that contains several tickets, and you only want to sell some of them, we'll help you divide up the tickets in your file so that you only list (and deliver) the ones you want to sell. To learn about how this works, read about using the PDF splitter.
What happens next?
If you listed your tickets for Instant Download - meaning you uploaded the tickets when you listed them for sale - we'll deliver them to the buyer immediately upon purchase and send you an email with payment information. Otherwise, when your tickets sell, we'll send you an email instructing you to upload the tickets as soon as possible.
Important: After you upload your tickets, you'll still have copies of them on your computer. If an event is cancelled, you may need your copies to receive a refund from the venue. But remember, once the buyer receives the tickets, they are no longer yours to use or sell.