Here at CHARGED.fm, it is our goal to perfect the peer-to-peer ticket selling process. We are motivated to always live up to our GoSafe™ Guarantee, which states that we will deliver your tickets before the event. If this doesn't happen, you're protected by our guarantee and are eligible for a full refund.
Obviously we'd like 100 percent of our orders to go smoothly and without any issues. But sometimes, things happen and we aren't able to fulfill. While these instances only happen infrequently, many will take to social media to express frustration. We understand that buying tickets is an important decision, and because of this people can get emotional about purchases when something goes wrong. We've processed thousands of successful transactions daily, but angry customers are always more likely to speak out. A lot of people have referred to us as a "Scam" or "Fraud" on social media, but that's just not true.
We aren't a scam because we only make money when you get in safely to an event. Contrary to what some people might say, when we cancel an order, any funds get returned directly to the customer. So if an event was canceled or your tickets didn't work or the tickets weren't fulfilled in time, we don't keep your money. We live up to our GoSafe™ Guarantee, and just like eBay and StubHub, we'll remove sellers from our marketplace that double-sell or don't fulfill on orders.
Still worried? Read on.
- Secure checkout
- Tickets delivered on time
- Authentic and valid tickets, guaranteed
- Full refund for cancelled events
- Customer service is here to help
Making You Feel Safe & Secure
Better Business Bureau Accredited
CHARGED.fm is a BBB accredited business. We take pride in keeping our ratings high, because that means we're helping more and more customers get tickets every single day.
100% GoSafe Guarantee
With our Guarantee, you can purchase confidently knowing that we will deliver your authentic tickets to you in time for the event. If something were to go wrong, you can request a full refund.
When you purchase through CHARGED.fm, we want to provide the safest environment possible. Specifically, CHARGED.fm is verified under Norton Secured and GoDaddy Secure.
About Negative Reviews
But, this doesn't stop people from speaking out. Here's an example of one complaint we received on Christmas Eve:
This customer went on to leave several more negative comments without taking into account the situation. Her tickets were in Topeka because they were still being shipped and that was part of the shipping route. The tickets were scheduled to be delivered the morning of the event in Long Island, which we assured the customer. They arrived plenty of time for the game. We get why people might rush to judgement, but we are always working to make sure orders are fulfilled because that's
Some people will get even louder and more aggressive than this to try and get exactly what they want. They complain we aren't available to answer a phone at midnight or We call those people consumer terrorists, and we make it a point not to negotiate with consumer terrorists. Our promise is to live up to our GoSafe™ Guarantee. We don't play favorites. No matter how much someone yells or screams, we'll provide the same expected service that we state in our Guarantee: to deliver our tickets before the event.
In the Light of Day
We get plenty of positive reviews and comments, like this one:
But we leave negative reviews and comments up as well to show that they can sometimes be a bit ridiculous and exaggerated and because we don't hide from them. Our goal is to democratize ticket-buying and price tickets at their true value. We want the good and even the bad comments out there for everyone to see so they can make up their own minds and judge for themselves. We're always here to help.